The product keys they provide to students, teachers, and employees are known as volume license keys. Schools and companies usually buy a different type of Office license. Using the product key provided by a school or company For example, you can't use a Microsoft Word product key to install Microsoft Office Home and Student. Office product keys aren't interchangeable between Office suites and individual programs. Using the product key from an individual program to install a suite For example, you can't use a Microsoft Office Home and Student 2007 product key if you're trying to install Microsoft Office Home and Student 2010. Office product keys aren't interchangeable between Office versions. Using the product key from an earlier version of Office Check the sticker for a product name to make sure it's for the Office product you're trying to install. These product keys are normally for Microsoft Windows. Using the product key from a sticker on a PC Here are some common things that can happen: ![]() If you own multiple Microsoft products, it's easy to confuse the keys and use the wrong one. Most Microsoft products use a 25-character product key. For example, the product key may have been mistyped or a product key for a different product might have been used.Īre you entering a product key for another Microsoft product? There are several reasons why you might get an error after entering a product key. After you sign in, your product key is shown on the My Account page under Purchases. ![]() After you sign in, click Digital content to view the product keys.ĭigital River: Go to your Digital River account page and sign in with the user ID and password you used to purchase and download Office. Microsoft Store: Go to and sign in with the user ID and password you used to purchase and download Office. If you can't find the email receipt, you may be able to retrieve the information contained in the email by using the Order History link for the store you made the purchase from: If you have multiple email accounts, check the email account that you provided when you purchased Office 2010 online. Try searching your email for the word "Microsoft" or the name of the company where you bought Office. ![]() Try the following to find this confirmation email:Ĭheck your spam, bulk, or junk mail folders for the email. If you purchased and downloaded Office from an online store,, the product key should be in your email receipt.
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